Airport Pickup Instructions

Due to Airport security measures and regulations, transportation companies can only pick-up at certain designated permittee locations at the Airport so please follow direction for meeting our driver/vehicle very carefully below. 


If you do not see our driver please give us a call at (808) 524-5466 or (808) 392-2271. Most likely driver is turning around the terminal which usually takes approximately 5-7 minutes because we’re only allowed to park & wait for 15 minutes each time.

INTERNATIONAL ARRIVAL/FOREIGN ARRIVAL

After clearing customs and claiming your bags, please step outside and then MAKE AN IMMEDIATE LEFT AND CONTINUE WALKING UNTIL YOU SEE THE OPEN “TOUR GROUP LOADING AREA” ON THE LEFT HAND SIDE. Our driver will be waiting and holding your name sign at this location.

**Please Note: After you step outside, DO NOT cross over to the center median. Please be sure to follow the directions listed in the above paragraph.


United Airlines

After claiming your luggage from carousel 31, please DO NOT proceed to the front Exit door (GROUND TRANSPORT) but instead go to the side Exit door (PRE-ARRANGED 5) which is located right next to baggage carousel #31. Our driver/vehicle will be waiting for you with your name sign at the open loading area just outside of that exit door.


DELTA AIRLINES

After claiming your luggage from baggage claim, please DO NOT use the front exit door (GROUND TRANSPORT). Instead, simply walk a few steps to baggage claim carousel 31. Then use the side exit door located right next to baggage carousel 31 with an overhead sign PRE-ARRANGED 5. Our driver/vehicle will be waiting for you with your name sign at the open loading area just outside of that exit door.


AMERICAN AIRLINES – BAGGAGE CLAIM #20 or #21

After claiming your luggage from baggage claim #20 or #21, please step outside and WALK ACROSS OVER TO THE CENTER MEDIAN.  Our driver/vehicle will be waiting for you outside with your name sign, at the center median.

WESTJET AIRLINES,  ALASKA AIRLINES, AIR CANADA – BAGGAGE CLAIM #18 or #19

After claiming your luggage from baggage claim #18 or #19, please step outside and WALK AROSS OVER TO THE CENTER MEDIAN.  Our driver/vehicle will be waiting for you outside with your name sign, at the center median.


HAWAIIAN AIRLINES (DOMESTIC/US MAINLAND) – BAGGAGE CLAIM #6 to #11

After claiming your luggage, please step outside and MAKE AN IMMEDIATE RIGHT, THEN CONTINUE WALKING TO THE END OF THE BUILDING UNTIL YOU SEE THE OPEN LOADING AREA.  Our driver/vehicle will be waiting for you there with your name sign.


HAWAIIAN AIRLINES (INTER-ISLAND)

After claiming your luggage, please step outside and MAKE AN IMMEDIATE RIGHT TO THE OPEN LOADING AREA.  Our driver/vehicle will be waiting for you there with your name sign.


MOKULELE AIRLINES – BAGGAGE CLAIM A

After claiming your luggage, please just step outside.  Our driver/vehicle will be waiting for you outside with your name sign.