Frequently Asked Questions

Q. How long does it take from the Airport to Waikiki or from Waikiki to the Airport?

A. Honolulu Airport to Waikiki or Waikiki to Airport is approximately 9 miles and it usually takes about 30 minutes with normal traffic. During the rush hours it could take about 40-45 minutes.

Q. How long does it take to go through customs for International Arrival?

A. It varies each day but normally it takes approximately 45 minutes to an hour to go through customs.

Q. Where do we meet your driver/vehicle?

A. Our driver/vehicle will be waiting and holding your name sign at a designated permittee pickup area just outside baggage claim. Different airlines have different designated pickup location, so when we confirm your reservation we will also include instruction for meeting our driver/vehicle in details.

Q. What if my flight arrives early or gets delayed?

A. We track your flight’s arrival time so we will adjust accordingly and follow its final ETA for your pickup.

Q. How many pieces of luggage does your vehicle/limo hold?

A. We have different vehicle/limo sizes which could accommodate different amount of luggage, but in general 1 checked-in bag plus 1 carry-on per person. If you have more luggage, then please let us know ahead of time so we could recommend the appropriate vehicle size to accommodate all your luggage.

Q. Will I share the vehicle/limo with other passengers?

A. No, you will have an exclusive vehicle/limo for you or your group only. Our service is a private transfer, not a shared-ride.

Q. Is your price per vehicle/limo or per person?

A. Our price is per vehicle/limo, not per person.

Q. Is car seat required to ride in commercial vehicles?

A. No, car seat is exempt for riding in commercial vehicles (Taxis, Limousines, Tour buses, City buses etc.). However, we could provide car seat with the extra cost of $10 per car seat per trip.

Q. Is driver’s gratuity or tip included and what’s an average amount?

A. Driver’s gratuity or tip is not included and customary around 15-20% depending on your rating of our service.